top of page
Return, Exchanges & Cancellations
How many days after I buy something can I return it. Please make sure that you raise an exchange request within 7 days of the product delivery.
How do I raise an exchange request To raise an exchange request, please follow the instructions below: Step 1: Mention your order ID and send a photograph of the package to help@petiffin.com Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product. Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy. Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock. *Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase. **Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
Can I cancel my online order Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on help@petiffin.com
What all products are eligible for exchange and returns We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt): Edible and perishable items like food, treats etc Personalised products that are made to order If request is initiated after 5 business days of order delivery Product is used or altered Product is damaged due to misuse/overuse by the customer Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged Items purchased on discounted price are also not eligible for return/exchange
Shipping and Order Tracking
How long does an order made online take to reach me Orders are normally dispatched within 24 hours and usually take 1 working day to be delivered based on your location. Orders placed for NCR location are delivered in 1 Business Day (subject to availability of products in our Delhi warehouse) Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you. Orders can be tracked through our whatsapp chatbot as well.
bottom of page